Shipping policy

Free shipping on every order. All orders ship free within the United States – no minimum.

Processing time
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email when your order is placed.

Delivery time
Once shipped, orders typically arrive within 2–6 business days. Most orders arrive within 3–9 business days of purchase. During peak holiday season, please allow a few extra days.

Tracking
As soon as your order ships, we'll email you a tracking number so you can follow your package.

Multiple items
If you order more than one item, they may ship separately and arrive on different days. You'll receive tracking for each package.

Where we ship
We currently ship to addresses within the United States only. We are unable to ship to PO boxes.

Address accuracy
Please double-check your shipping address at checkout. We can't be responsible for orders shipped to an incorrect address provided at checkout, but contact us right away and we'll do our best to help.

Lost or damaged packages
If your tracking shows delivered but you can't find your package, or your item arrives damaged, email us within 7 days of delivery at Rose@hausofrose.online with your order number (and photos for damage) and we'll make it right.

Questions?
Email Rose@hausofrose.online – we're happy to help.